Family Services Coordinator Full Job Description

Date Posted: 3/23/2021

TITLE: Family Services Coordinator


REPORTS TO: Executive Director

HOURS: Full-Time/Hourly (32-40 hours/week; some Saturday Hours Required)

Job Summary

The Family Services Coordinator performs a key role in coordinating and maintaining homeowner and/or potential homeowner orientation and application systems, supports the selection of new homeowners as well as programs designed to support families after they have been selected. This position is knowledgeable with HfH standards of excellence in homeowner selection and about fair housing laws and standards.


1. Administrative

    • Provides staff support to and manages the documentation of the homebuyer selection process, and all homeowner documents related to mortgages, taxes, and insurance (escrow);
    • Acts as the primary staff support to Family Support Committee;
    • Recruits homeowner applicants in order to fulfill our goal of providing homeownership for 10 families a year, focusing on appropriate number of families in the queue (based on building schedule) plus an additional 30%
    • Acts as the one-to-one partner with each homebuyer family through the homebuilding (including home specs selection) and purchase process (closing);
    • Processes monthly mortgage payments and regularly interface with the families;
    • Creates/contributes content for Social Media, Website, and the Newsletter as it pertains to our homebuyer/homeowner families;
    • Attend all home dedications;
    • Attend and prepare monthly Family Support Committee meetings;
    • Attend monthly staff meetings;
    • Other duties as assigned.

2. Program

    • Understands and has a commitment to Habitat’s Christian mission and values and be willing to represent and articulate Habitat’s mission to its potential constituents and supporters;
    • Coordinates application process for potential homeowners: schedule and coordinate potential home buyer orientations; assist in the processing of applications; conduct and assess applicant credit; respond to questions from applicants regarding the status of their applications; ensure well-documented, accurate and up-to-date files for all homebuyers;
    • Participates in the screening and interviewing of potential homebuyers;
    • Manages the preparation of documents needed for closing and selling homes;
    • Coordinates home buyer training courses, monitor homebuyer attendance;
    • Work closely with partner banks to prepare home buyers for loan application process and closing;
    • With the Volunteer Coordinator, monitors sweat-equity hours for applicant home buyers;
    • Participates in regular home visits with all families in their first year of homeownership, as well as facilitating regular contact with Habitat families;
    • Knowledgeable about Habitat standards in homebuyer selection and fair housing laws and standards;
    • Coordinates with the Volunteer Coordinator for the home dedication;
    • Other duties as assigned.

3. Other

    • Participate in professional development of staff and volunteers;
    • Communicate and collaborate with other staff regarding issues homeowners raise with Habitat, including construction, home repair, financial, and sweat-equity problems;
    • Work with construction team on obtaining appraisals and maintaining home sale deadlines;
    • Provide assistance in selling homes to families, including attending Codes Covenants & Regulations meetings, closing, lease signing, etc.;
    • Serve as liaison to Homeowners’ Associations;
    • Provide staff support to homebuyer/homeowner family partners;
    • Other duties as assigned.

Characteristics and Skills Needed:

       (as a member of the Habitat for Humanity team)

  • Understanding and firm commitment to Habitat for Humanity’s mission and values;
  • Willing to represent and articulate Habitat’s mission and Christian ministry to its constituents and supporters;
  • Work effectively both as an individual contributor as well as part of a team;
  • Strong interpersonal and customer service skills, enjoy meeting and working with people of various races, ages, economic and educational levels;
  • Strong time management skills, can juggle several projects simultaneously;
  • Strong written and oral communication skills, comfortable using telephone;
  • Patient teaching and communication style;
  • Able to lead and coordinate people and activities well;
  • Well organized and detail-oriented;
  • Flexible, copes well with change;
  • Self-starter, ability to take initiative;
  • Bilingual language skills are beneficial;
  • Must be able to successfully pass a criminal background check, drug and alcohol test, and sex offender check;
  • Must have a reliable vehicle and current WA state drivers’ license (to travel to and from the worksite).

       (specific to the Family Services Coordinator)

  • Minimum College Degree;
  • Computer literate with MS programs, experience using Keystone software a plus;
  • Strong relationship development skills, enjoy meeting and working with people of various races, ages, economic and educational levels;
  • Willing to work occasional evening and weekend (example: Committee meetings are in the evenings and home dedications ceremonies are on Saturdays);
  • Experience with mortgage servicing or lender activities a plus;